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Company Policies

Our commitment to ethical practices, patient privacy, and equal opportunity.

Anti-Discrimination Policy

Branding Hearts Home Health, LLC is committed to providing a work environment which is free from all forms of discrimination and unlawful harassment, including sexual harassment.

The organization prohibits discrimination based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, and family/parental status.

Branding Hearts Home Health, LLC is an Equal Opportunity Employer.

HIPAA Policy

This provision ensures adherence to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its subsequent regulations, specifically regarding the protection of patients' protected health information (PHI) in a home health care setting.

This policy applies to all employees, contractors, volunteers, and business associates of Branding Hearts Home Health who have access to PHI in any format — electronic, paper, or verbal.

For a complete revision of this policy, please contact our agency.

Privacy Policy

Employee Information

Employee data serves purposes including human resources administration, background checks, workers' compensation claims, and regulatory compliance. Medical records are stored securely (digitally or physically) and accessed only by HR, compliance, or relevant administrative personnel.

Patient Rights

Clients have the right to:

  • Access their medical records
  • Request corrections to their records
  • Restrict certain disclosures
  • Request confidential communications
  • Obtain an accounting of disclosures
  • File complaints without retaliation

Privacy Complaints

If you have concerns about your privacy rights, please contact us:

Phone: (210) 823-5226
Email: info@brandinghearts.com

Background and Reference Check Policy

Pre-employment screening is conducted on all applicants who accept an offer of employment. Background checks may include verification of any information on the applicant's resume or application form.

Employment offers are conditioned on receipt of a background check report that is acceptable to Branding Hearts Home Health.

The organization reserves the right to conduct additional background checks for current employees at any time and without notice for cause, re-hire, incidents, promotion, or complaints.